COVID-19 Statement March 2020

Cheshire West Carer Support service has taken the decision to suspend all face-to-face service delivery, effective from 17th March 2020. We believe this is in the best interests of our staff and volunteers as well as the carer who we support, many of whom care for someone with disabilities or serious health problems. 

All groups and events will be postponed, initially  until the end of May 2020 although this will be reviewed on a regular basis after this time, in accordance with government guidelines.

During this time, we will:-
– Maintain our helpline service
– Direct carers to appropriate support and health provision as needed
– Provide emotional support
– Identify carer with high levels of need and offer Keep In Touch calls
– Increase our online presence
– Utilise social media to remain in contact

Staff are working remotely and our offices will not be accessible for carers during this time. We are aware that the need for information, advice and support for carers remains critical during these uncertain times. We shall do everything we can to make sure we are able to help. 

We will endeavour to provide regular updates on this situation as we are aware of the rapidly changing advice issued.

Providing valuable support for Carers

Carers provide substantial, unpaid support to individuals who need extra help to manage day-to-day life. Carers may not live in the same house and they do not have to be related to the person they look after. Most Carers are happy to look after relations or friends, but sometimes they need extra support to continue in their caring role.

Caring for someone covers lots of different things, like helping with washing, dressing, eating or taking someone to regular appointments. Cheshire West Carers Support Service provides information, advice, support and services to Carers.

For initial enquiries, please call the helpline on

0300 102 0008

Who is a Carer?

A Carer is someone who, without payment, provides help and support to a partner, child, relative, friend or neighbour, who could not manage without their help. This could be due to age, physical or mental illness, addiction or disability. The Carer may be an adult, child or young person. The Carer may be helping with:

  • personal care, such as washing and dressing;
  • going to the toilet, or dealing with incontinence;
  • eating;
  • taking medicines;
  • getting about at home or outside;
  • practical help at home, keeping them company; or
  • emotional support or communicating.

All Carers who provide care to someone are entitled to an assessment on their own or with the person they care for, regardless of how much caring they do.

Do you need to download a carer referral form?

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